Shipping policy
Last Updated: September 13, 2026
At Sartovini, we are committed to providing a reliable and seamless shopping experience. This Shipping Policy outlines how orders are processed, shipped, and delivered.
By placing an order with Sartovini, you acknowledge and agree to the terms outlined below.
1. Order Processing
Orders are typically processed and prepared for shipment within 1–3 business days after your order has been successfully placed.
Orders are not processed or shipped on weekends or holidays. During periods of high order volume, product launches, promotions, or holidays, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
2. Standard Shipping
Sartovini currently offers Standard Shipping, with an estimated delivery time of:
5–8 business days
Please note that the estimated shipping timeframe begins after your order has been processed and shipped, not from the time the order is placed.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier delays, weather conditions, holidays, customs procedures, or other circumstances outside of Sartovini's control.
3. Tracking Your Order
When tracking information is available, it will be provided to you by email once your order has been shipped.
Tracking information may take some time to become active after the package has been handed over to the shipping carrier. If your tracking information does not immediately show movement, please allow 2–3 business days for the carrier's system to update.
4. Shipping Delays
While we do our best to ensure orders arrive within the estimated delivery timeframe, Sartovini cannot guarantee delivery dates.
Orders may occasionally experience delays due to circumstances beyond our control, including but not limited to:
- Severe weather
- Natural disasters
- Carrier disruptions
- Holidays and peak shipping periods
- Customs or import processing
- Incorrect or incomplete shipping information
- Unexpected logistical delays
If your order is delayed, please check your tracking information for the most recent update.
5. Lost Packages
If your tracking information indicates that your package has been delivered, but you have not received it, please first:
- Check around your delivery location and any designated safe areas.
- Check with household members, neighbors, or building management.
- Contact the shipping carrier directly using your tracking number.
- Allow up to 48 hours after the carrier marks the package as delivered, as some packages may be scanned as delivered slightly before they arrive.
If you still cannot locate your package after taking these steps, please contact Sartovini at sartovinihelp@gmail.com with your order number and tracking information.
Sartovini will make reasonable efforts to assist in locating a missing shipment. However, once an order has been handed over to the shipping carrier, Sartovini is not responsible for packages that are lost, stolen, or misdelivered by the carrier.
6. Stolen Packages
Sartovini is not responsible for packages that are confirmed as delivered by the shipping carrier but are subsequently lost or stolen from the delivery location.
We recommend shipping orders to a secure address where someone can receive the package whenever possible.
If you believe your package was stolen, please contact the shipping carrier and, where appropriate, your local authorities.
7. Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you realize that you entered an incorrect address, please contact us as soon as possible at sartovinihelp@gmail.com.
We will do our best to assist before the order is shipped; however, we cannot guarantee that an address can be changed after an order has been placed.
If an order is returned to Sartovini because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be reshipped.
8. Returned-to-Sender Packages
If a package is returned to Sartovini by the shipping carrier because it was undeliverable, refused, or addressed incorrectly, please contact us at sartovinihelp@gmail.com.
Depending on the circumstances, the customer may be responsible for any additional shipping costs required to reship the order.
9. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and its contents before disposing of any packaging materials.
Contact us at sartovinihelp@gmail.com as soon as possible with:
- Your order number
- Photos of the damaged package
- Photos of the damaged product
- A brief description of the issue
We will review the situation and determine the appropriate next steps.
10. Shipping Restrictions
Certain products or destinations may be subject to shipping restrictions. If we are unable to ship your order to the address provided, we will contact you regarding the available options.
11. Changes to This Shipping Policy
Sartovini reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.
12. Contact Us
If you have any questions regarding your order or this Shipping Policy, please contact us:
Sartovini
Email: sartovinihelp@gmail.com
We are happy to assist with shipping questions, tracking concerns, and other order-related inquiries.